FAQ's

Currently, we deliver products only in Sydney and preparing to expand to the other states of Australia.



To check the availability of our service in your area, simply download our app and enter your delivery postcode!



Indian, Nepali, Bangladeshi, Sri-Lankan and Pakistani grocery items as well as meat, sweet, vegetables, cookware, personal care, and restaurant food. If you want anything to be added, we would love to hear from you.



Simply send an email to sales@shopitezy.com.au and we are here to help.

You can use your discount coupon when you are at checkout page and about to make the payment.

ShopitEzy provides you the option of adding instructions about your order.



For instance, if you want to buy oranges then you can write "I need only medium-sized oranges". You can add the note when you are on the checkout page.

Yes!



Simply go to ‘My Order’ and click ‘track my order”

Two options available which you can choose at your checkout screen:



Immediate:



These are the orders which will be delivered within 24 hours



Schedule:



You can choose your day and time and we will follow the instructions.

Our services require a designated recipient (who placed the order) to accept the order. Delivery instruction can be provided at the time of placing an order.

Yes!



You can cancel before 4 PM on the day you place your order

Yes!



You can but you should check and return at the time of delivery. The items should be returned to the delivery driver. Once accepted, you will not be able to claim a return facility.

Orders amount $100 or more: Free Delivery



Less than $100: Delivery Fee $4.99



(We may run free delivery promotion now and then.)

When your delivery is picked up by a driver, you will receive a notification through the app.